FAQ

Below is a list of our "Frequently Asked Questions." If you don't see your question below or the response below does not fully answer your question feel free to contact us on the "Contact Us" page.

Products

Net Carbs? Diet Count? What is that? - Many of our customers follow either a low carb diet or a diet that rhymes with 'Late Lunchers' ;) So we provide the net carb and 'diet count' on the website in a sortable format on the category pages. This make it easy to see the products arranged in order depending on which of these you prefer to see.

Woah, woah. Step back a second. I meant, what are they as in 'What are they?' - Ohhh, now I understand your question. Net carbs are calculated by starting with the total carbohydrates and subtracting the fiber and the sugar alcohol. If you are following a low carb diet and aren't up on this process yet, I strongly suggest that you search Google or your local library for more information. 'Diet Count' is actually calculated using a proprietary formula and is the basis for a national weight loss company that once again rhymes with 'Late Lunchers'. This formula is used to calculate a foods 'count.' People who follow this program have a limited number of those 'counts' they can use in a day, so it is important to know how many any one food is.

"Can you get XX product, or XX flavor of a product you already have?" -- Yes! Well, usually yes. But still, yes!! For products we already carry we can order additional flavors if you are willing to order more than one. For products we don't yet carry just shoot us an e-mail to let us know. We'll will see what we can do.


"Do you make any of the products? Are you a bakery?" -- We do not make any of the products and we are not a bakery. Just think of us as that super great place that has managed to bring together a lot of great products under one roof.

"How do I get discounts?" -- Other than discounts on select products, the only discount we usually offer is free shipping on orders over $100. Definitely take advantage of this when possible because it is worth $10+ which equates to 10%+ on a $100 order.

Logging In / Accounts

"I can't remember my password. Can you send it to me?" -- For security reasons we can not see your password either. Try using the "Forgot your password?" link on the Login page to be sent a new password. If you still can't login, or if you put in your email correctly and get this error "Error: The Email Address was not found in our records; please try again." see the next question.


"I'm pretty sure I setup an account yet the system doesn't recognize me, what do I do? Or you received the error message "Error: The Email Address was not found in our records; please try again."" -- It is possible the last time you placed an order you did so using the "Create an Order Without an Account" link. Therefore no account was ever created so the website does not recognize your email. You can either create a new account at this point or if you believe this is incorrect, shoot us an email and we will check if an account was created.

Placing Orders

"Help! My order won't go through!" -- If for some reason your order won't go through. Just choose the 'pay by check' option and add a little note in the comment box letting us know your order wouldn't go through. We will call you to gather your billing information over the phone. This occurs to less than 1% of our customers for a variety of reasons.


"In what ways can I place an order?" -- The best way to place an order is through the website. If you don't want to place an order via the website, we can take your order via email or phone. For email, just copy the contents of your shopping cart into the contact us page, and be sure to include your contact information. For phone orders, send us an email with your phone number using the Contact Us page, or call 1-866-833-0634 and leave a message with your number. We will give you a call back within a day.

"Ok, but in what ways can I pay for it?"-- Most of our customers pay by CC and paypal through the website. If you are uncomfortably entering your CC information on our website, consider using Paypal - you don't need a Paypal account to do so. If you don't want to enter your CC on any website or can't get it to work, you can choose the "Check / Money Order" option during checkout. We will give you a call to gather your CC information. Lastly, if you just like to use things you can touch, we accept gold bars, but you will have to pay to ship them to us.

"What if I actually want to pay by check?-- Choose the Check/Money Order option during checkout and then send a check to:
Linda's Diet Delites
1049A Raritan Road, Clark, NJ 07066
Payable to: Linda's Diet Delites

Existing Orders

My order shipped, can you tell me where it is or what the tracking information is? --

When your order shipped, you should have received an email contain the tracking information and a link to the carrier. If you have lost this email follow these directions:
1. Login to your account, navigate to the My Account screen, and click on the order in question - you will notice one of the most recent comments for the order will included the USPS tracking number.
2. Copy the tracking number, navigate to www.usps.com or www.fedex.com and enter the tracking number in the "Track a Package" section of the site. This will give you the most up to date information we have available.

I think I was double charged for my order? -- Mother always said "Never say never." but we have never double charged anyone for an order. Sometimes it looks like a double charge when what you are really seeing is the initial CC authorization and then the final CC amount coming through after the order has shipped. We wait to put through the final amount in case we need to reduce the order total due to out of stocks. After a day or two the initial "authorization" should go away. If you still think you have been double charged or incorrectly charged contact us and we will make sure to clear up any mistakes.