Delicious Foods to Compliment Your Healthy Lifestyle.
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FAQ
Below is a list of our "Frequently Asked Questions." If you don't see your question below or the response below does not fully answer your question feel free to contact us on the "Contact Us" page.
Products Do you have a catalog you can mail me? - At the moment we do not have a catalog we can mail you. If you click here: Linda's Diet Delites catalog, it will take you to the online version of our catalog which you can view and print in 1 of 3 versions. "Where are the product Nutritionals and Ingredients" -- All product nutritional and ingredient informaiton is listed on each product page. If you don't see them, make sure to click on the "Tabs" in the middle of the page that either list flavor options or list "Nutritionals." Net Carbs? Diet Count? Diet Count Plus? What are those? - Many of our customers follow either a low carb diet or Weight Watchers. To be helpful, we provide the net carbs, diet count, diet count plus, and calories on the website in a sortable format on the category pages. I meant, what are they as in 'What are they?' - Net carbs are calculated by starting with the total carbohydrates and subtracting the fiber and the sugar alcohol. If you are following an Atkins diet, the South Beach Diet, or any other low /managed carb diet and aren't up on this process yet, I strongly suggest that you search Google or your local library for more information. 'Diet Count' is the Linda's Diet Delites term for Weight Watchers Points and 'Diet Count Plus' is the Linda's Diet Delites term for Weight Watchers Points Plus. These are calculated using a proprietary formula developed by Weight Watchers. You can find the formula or online calculators by searching on Google. People who follow Weight Watchers have a limited number of those 'counts' they can use in a day, so it is important to know how many any one food is. "Can you get XX product, or XX flavor of a product you already have?" -- Yes! Well, usually yes. But still, yes!! For products we already carry we can order additional flavors if you are willing to order more than one. For products we don't yet carry just shoot us an e-mail to let us know. We will see what we can do. "Do you make any of the products? Are you a bakery?" -- We do not make any of the products and we are not a bakery. Just think of us as that super great place that has managed to bring together a lot of great products under one roof. "Which products are Kosher and what type?" -- Some of this information is provided on the actual product page, but we do not keep a list of Kosher items. To find the kosher products, try searching for Kosher using the search box. "Where can I find product XYZ near me?" -- Sorry we don't have this information available. The best way to find this information is by contacting the actual product manufacturer. "How do I get discounts?" -- Other than discounts on select products, the only discount we usually offer is free shipping on orders over $100. Definitely take advantage of this when possible because it is worth $10+ which equates to 10%+ on a $100 order. For access to special discounts, feel free to join our newsletter. Sign up is on the bottom of any page. Logging In / Accounts "I can't remember my password. Can you send it to me?" -- For security reasons we can not see your password either. Try using the "Forgot your password?" link on the Login page to be sent a new password. If you still can't login, or if you put in your email correctly and get this error "Error: The Email Address was not found in our records; please try again." see the next question. "I'm pretty sure I setup an account yet the system doesn't recognize me, what do I do? Or you received the error message "Error: The Email Address was not found in our records; please try again."" -- It is possible the last time you placed an order you did so using the "Create an Order Without an Account" link. Therefore no account was ever created so the website does not recognize your email. You can either create a new account at this point or if you believe this is incorrect, shoot us an email and we will check if an account was created. Placing Orders "Help! My order won't go through!" -- This occurs to less than 1% of our customers for a variety of reasons. Give us a call so we can troubleshoot over the phone. "In what ways can I place an order?" -- The best way to place an order is through the website. If you don't want to place an order via the website, we can take your order via email or phone. For email, just copy the contents of your shopping cart into the contact us page, and be sure to include your contact information. For phone orders, send us an email with your phone number using the Contact Us page, or call 908-518-1630. "What Forms of payment do you accept?"-- Most of our customers pay by CC or paypal through the website. Existing Orders What is my order #? Is there a way to see my order online? -- Yes. If you login to the site you can see all the details about your past orders on the My Account page. My order shipped, can you tell me where it is or what the tracking information is? -- When your order shipped, you should have received an email containing the tracking information and a link to the carrier. If you have lost this email follow these directions: 1. Login to your account, navigate to the My Account screen, and click on the order in question - you will notice one of the most recent comments for the order will included the USPS tracking number. 2. Copy the tracking number, navigate to www.usps.com or www.fedex.com and enter the tracking number in the "Track a Package" section of the site. This will give you the most up to date information we have available. |
