We're thrilled you have decided to use LindasDietDelites.com for all your diet needs! Please take a moment to read this shipping info page.
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How to Order
Frozen Shipping
Order Processing Process
Shipping Locations
Shipping Costs
Free Shipping
Shipping Date
Shipping Time
USPS or Fedex?
Fedex Shipping
Returns or Damaged Product
Ordering
All orders are secured through SSL technology.
You can either order via our website, the "contact us" page, or by leaving a voicemail at 866-833-0634.
Shipping Locations & Types
Linda's Diet Delites will ship anywhere in the US via Fedex or the United States Postal Service. We are currently looking into the possibility of shipping to Canada. If you live in Canada and are interested in this please send us an email so that we can gauge demand.
For locations outside the US, we will ship with minimum orders of $300. This includes Canada and the UK.
Shipping Costs
There is a shipping estimator on the checkout page for both guests and registered customers. Shipping cost is based on weight, distance, and carrier (Fedex or USPS.)
If you want the cheapest shipping, purchase over $100 and it is free. Can't meet $100? Then make sure you aren't purchasing any frozen items. These add a $15 bucket charge and restrict you to USPS which is generally more expensive.
One way to reduce shipping costs is to buy more! No really, we are serious. The more you purchase, the less the shipping cost per item. For instance sending 4 bags of Fiber Gourmet pasta might cost $10, but sending 12 bags of Fiber Gourmet might only costs $12.
If you are looking for information on the cost for frozen shipping, including information on the cost for the frozen bucket or the shipping itself, please see the Frozen Shipping page.
Free Shipping
We currently offer free shipping on all orders over $100 in the continental US, other than frozen items. If you can't hit the $100 free shipping level, but want to have free shipping then get some friends involved.
If you live far away and are choosing the $100 free shipping option, we ask that you do your best to order as much as possible ($150 or $200) so that the shipping cost for us isn't so large compared to your order size.
If your order is over $100, use the discount coupon FreeShipping on the checkout page to get free shipping.
Shipping Date*
This section has recently changed (italics).
All orders received between Sunday evening and Tuesday evening will be shipped on Weds. All orders received after Tuesday evening will be shipped on Monday. We do this to ensure packages aren't stuck in the mail over the weekend.
Recently we have begun to try and ship everything daily whenever possible. This means that your order will often ship the day after the order is placed. For example if you place your order on a Monday we will do our best to get it out the door on Tuesday.
We strive to have the freshest product available at all times which means we usually operate with a very lean inventory that is replenished once per week or multiple times per week. As a result, sometimes we need to delay orders because we run out of product or our suppliers do not ship product to us within the expected time frame. If an order is only missing a small number of items we will usually reduce the invoice total by the missing items and ship the order. If an order is missing many items we will usually delay the order until the items arrive.
Please see the new note on Fedex shipping at the bottom of this page.
Shipping Time
Orders shipped via USPS will arrive by 2-3 days. This means if your order is shipped on a Monday it will arrive by either Weds.
or Thursday.
Orders shipped via Fedex will arrive close to the schedule for the below Fedex map.
USPS? Fedex? I can't Decide!
If you are within the 1-2 day Fedex zone, we recommend choosing Fedex during checkout even if slightly more expensive. Fedex is always more reliable and provides better tracking information.
If you are outside of the 2 day Fedex zone then we recommend USPS if you want it the fastest and Fedex if you want it the cheapest.
All orders over $100 which are shipped for free are shipped using Fedex Ground.
If you live within the 2 day fedex zone and USPS cost more, do not assume USPS arrives faster. USPS almost always takes 2-3 days, even if we send a package down the street.
Returns or Damaged Product
We accept returns on any unopened non-perishable products. You will responsible for covering the shipping costs to send the product back to us. Please contact us if you need to do this.
When shipping perishable products problems sometimes occur with the condition of the product. If you are not satisfied with your order please contact us via the "Ask a Question" button on the order history page or by responding to your "order confirmation email" in regards to returns or product damaged during shipping. We will be more than willing to assist you in reconciling the situation.
Fedex Shipping
We recently added Fedex Home shipping as an option. This has been a great benefit towards lowering the cost of shipping - especially for far locations. Unfortunately, the travel time to far locations is longer for Fedex Home than it is for USPS.
Therefore, if your normal shipping day is Weds., your order contains highly perishable items such as zero net carb products, or sugar free muffins / donuts /eclairs / mini cheesecakes, and the shipping time is such that it won't arrive by Saturday we will hold the order to ship on the next Monday. A Fedex transit times map has been provided below.
FedEx Home Delivery business days are Tuesday through Saturday (excluding holidays).
Example: A package shipped via FedEx Ground on Monday with a transit schedule of 2 business days, (not including the day the package is shipped) would be expected for delivery on Wednesday. A package shipped on Friday with a 2-day transit schedule would be expected for delivery the following Tuesday.
