For shipping, returns, and frequently asked questions, click the below headers to expand each section.
Order via the website, the Contact Us page, or by calling 866-833-0634 9-4 EST M-F.
Linda's Diet Delites will ship anywhere in the US. We do not ship internationally.
We currently offer free shipping on all non-frozen orders over $100 in the continental US.
There is a shipping estimator on the checkout page for both guests and registered customers. Shipping cost is based on weight, distance, and carrier (Fedex or USPS.)
One way to reduce shipping costs is to buy more! No really, we are serious. The more you purchase, the less the shipping cost per item. For instance sending 4 bags of Fiber Gourmet pasta might cost $10, but sending 12 bags of Fiber Gourmet might only costs $12.
Unfortunately, shipping costs are determined by weight and the products we carry have a high shipping-to-product-cost ratio.
Here is an example: you purchase a diamond for $1,000 and the shipping cost will be say, $20 (2% of the price of the diamond); on the other hand, when you purchase $1,000 worth of diet food, your shipping cost will more likely be $200 (20% of the price of the food).
Products such as jewelry, CDs, electronics, clothing, and flowers are light; therefore, their shipping costs will not represent a large percentage of their total order cost.
Normally, your order will ship the day after the order is placed.
If we are missing an item, but that item will arrive in time for your order to ship the same week, we will hold the order till the product arrives.
If we are missing an item, but that item won't arrive in time for your order to ship the same week, we will contact you with more information and options.
If your order contains any highly perishable items and the shipping time is such that it won't arrive by Saturday we will hold the order to ship on the next Monday.
A Fedex transit times map has been provided below.
Orders placed during the weekend and shipping on Mondays:
Customers often inquire when their weekend order will ship.
Here is how shipping generally works on Mondays.
1. There are too many orders to ship in 1 day because there are West Coast orders from all week that were held to ship Monday, there are orders from Friday, Saturday, and Sunday.
2. We choose to only hire a small number of additional 1-day staffers (to help on Monday) because we want to support our core team members as much as possible by providing near full time employment and competitive wages.
3. As a result we have to prioritize what gets shipped on Monday.
4. Here is the priority order:
- West Coast shipments that were held from last week (since Monday is the only day they can ship)
- new West Coast shipments from the weekend (since Monday is the only day they can ship)
- orders that were held due to out of stocks where inventory arrived on Monday
- orders from Friday
- orders from Saturday
- orders from Sunday
5. This is why orders placed on Sunday evening often do not ship till Tuesday. We think the one day tradeoff is worth it for the benefit of our team.
Shipping Transit Time
Orders shipped via USPS will arrive within 2-3 business days. This means if your order is shipped on a Monday it will arrive by either Weds. or Thursday.
Orders shipped via Fedex will arrive close to the schedule for the below Fedex map.
Transit time is not guaranteed, it is an estimate.
USPS? Fedex? I can't Decide!
If you are within the 1-2 day Fedex zone, we recommend choosing Fedex during checkout even if slightly more expensive. Fedex is always more reliable and provides better tracking information.
If you are outside of the 2 day Fedex zone then we recommend USPS if you want it the fastest and Fedex if you want it the cheapest.
All orders over $100 which are shipped for free are shipped using Fedex Ground.
Returns or Damaged Product
We accept returns on any unopened, non-perishable products. You will responsible for covering the shipping costs to send the product back to us. Please contact us if you need to do this.
We can not accept returns on items based on taste. If you have never tried something, please do not purchase 50 of that item assuming it will be good. Everyone has different tastes which is why we have such a large selection. Start with one or two and see whether you enjoy it.
When shipping perishable products problems sometimes occur with the condition of the product. If you are not satisfied with your order please contact us in regards to returns or product damaged during shipping. We will be more than willing to assist you in reconciling the situation.
We do not accept returns on melted candy or chocolate. We can never guarantee that these items will not melt or bloom (white residue formed after melting). Bloom does not affect the flavor or quality of the chocolate.
Incorrect Delivery Address
If an incorrect delivery address is entered at checkout, the customer is responsible for any rerouting charges or damaged product that results.
A select few products we stock require frozen shipping.
Products that need to remain frozen appear in the Frozen Shipping sections of the website.
When shipped, these items are sent in a styrofoam container and are kept cold through the use of dry ice.
Frozen Shipping is currently available to all customers, but for customers outside of our 2 day shipping zone you will need to be willing to pay for upgraded 2 day shipping (normally $50 or more.)
If you are uncertain whether you qualify for 2 Day Fedex ,checkout the chart below or contact us.
The cost for shipping frozen items starts with a frozen bucket charge of $15. This partially covers the cost of the styrofoam container and dry ice.
Actual Fedex shipping cost is then based on weight and distance.
We do not offer free shipping on frozen orders over $100.
We currently only ship frozen dessert once per week. This gives us the ability to be less wasteful with the dry ice (reduce your cost) and to ensure that packages arrive as they should. Therefore you may order on a Monday, but it might not ship till Thursday. When the order ships you will receive an email notifying you. If we do not expect to be able to ship your order the same week you place the order, we will notify you.
FedEx Home Delivery business days are Tuesday through Saturday (excluding holidays).
Example: A package shipped via FedEx Ground on Monday with a transit schedule of 2 business days, would be expected for delivery on Wednesday. A package shipped on Friday with a 2-day transit schedule would be expected for delivery the following Tuesday.
Do you have a catalog you can mail me? - We do not have a catalog we can mail you. If you click here: Linda's Diet Delites catalog, it will take you to the online version of our catalog which you can view and print in 1 of 3 versions.
Net Carbs? Diet Count? Diet Count Plus? What are those? - Many of our customers follow either a low carb diet or Weight Watchers. To be helpful, we provide the net carbs, diet count, diet count plus, and calories on the website in a sortable format on the category pages.
I meant, what are they as in 'What are they?' - Net carbs are calculated by starting with the total carbohydrates and subtracting the fiber and the sugar alcohol. If you are following an Atkins diet, the South Beach Diet, or any other low /managed carb diet and aren't up on this process yet, I strongly suggest that you search Google or your local library for more information. 'Diet Count' is the Linda's Diet Delites term for Weight Watchers Points and 'Diet Count Plus' is the Linda's Diet Delites term for Weight Watchers Points Plus. These are calculated using a proprietary formula developed by Weight Watchers. You can find the formula or online calculators by searching on Google. People who follow Weight Watchers have a limited number of those 'counts' they can use in a day, so it is important to know how many any one food is.
"Can you get XX product, or XX flavor of a product you already have?" -- Yes! Well, usually yes. But still, yes!! For products we already carry we can order additional flavors if you are willing to order more than one. For products we don't yet carry just shoot us an e-mail to let us know. We will see what we can do.
"Do you make any of the products? Are you a bakery?" -- We do not make any of the products and we are not a bakery. Just think of us as that super great place that has managed to bring together a lot of great products under one roof.
"Where can I find product XYZ near me?" -- Sorry we don't have this information available. The best way to find this information is by contacting the actual product manufacturer.
"How do I get discounts?" -- Other than discounts on select products, the only discount we usually offer is free shipping on orders over $100. Definitely take advantage of this when possible because it is worth $10+ which equates to 10%+ on a $100 order. For access to special discounts, feel free to join our newsletter. Sign up is on the bottom of any page.
Logging In / Accounts FAQ
"I can't remember my password. Can you send it to me?" -- For security reasons we can not see your password either. Try using the "Forgot your password?" link on the Login page to be sent a new password. If you still can't login, or if you put in your email correctly and get this error "Error: The Email Address was not found in our records; please try again." see the next question.
"I'm pretty sure I setup an account yet the system doesn't recognize me, what do I do? Or you received the error message "Error: The Email Address was not found in our records; please try again."" -- It is possible the last time you placed an order you did so using the "Create an Order Without an Account" link. Therefore no account was ever created so the website does not recognize your email. The best way to login is to use the password forgotten link, and then use the password sent to your email.
Placing Orders FAQ
"Help! My order won't go through!" -- This occurs to less than 1% of our customers for a variety of reasons. First, try clearing your browser cache/history. If still unsuccessful, give us a call so we can troubleshoot over the phone.
"In what ways can I place an order?" -- The best way to place an order is through the website. For phone orders, send us an email with your phone number using the Contact Us page, or call 866-833-0634.
"What Forms of payment do you accept?"-- CC or paypal.
"How do I use store credit?" -- If you have a pending store credit, the following section will appear on the checkout page:
Enter the amount of the credit you wish to use and press enter.
After the 'processing' indication clears, the store credit should be reflected in the order total.
Existing Orders FAQ
What is my order #? Is there a way to see my order online? --
If you login to the site you can see all the details about your past orders on the My Account page.
My order shipped, can you tell me where it is or what the tracking information is? --
When your order shipped, you should have received an email containing the tracking information and a link to the carrier. If you have lost this email follow these directions:
1. Login to your account, navigate to the My Account screen, and click on the order in question - you will notice one of the most recent comments for the order will included the USPS tracking number.
2. Copy the tracking number, navigate to www.usps.com or www.fedex.com and enter the tracking number in the "Track a Package" section of the site. This will give you the most up to date information we have available.