We're thrilled you have decided to use LindasDietDelites.com for all your diet needs! Please take a moment to read this shipping info page.
How to Order
Order Processing Process
USPS or Fedex?
Returns or Damaged Product
All orders are secured through SSL technology an encryption. You can either order via our website, the "contact us" page, or by giving us a call at 866-833-0634.
Shipping Locations & Types
Linda's Diet Delites will ship anywhere in the US via Fedex or the United States Postal Service.
We do not ship to Canada.
There is a shipping estimator on the checkout page for both guests and registered customers. Shipping cost is based on weight, distance, and carrier (Fedex or USPS.)
If you want the cheapest shipping, purchase over $100.
One way to reduce shipping costs is to buy more! No really, we are serious. The more you purchase, the less the shipping cost per item. For instance sending 4 bags of Fiber Gourmet pasta might cost $10, but sending 12 bags of Fiber Gourmet might only costs $12.
Unfortunately, shipping costs are determined by weight and the products we carry have a high shipping-to-product-cost ratio. Here is an example: you purchase a diamond for $1,000 and the shipping cost will be say, $20 (2% of the price of the diamond); on the other hand, when you purchase $1,000 worth of diet food, your shipping cost will more likely be $200 (20% of the price of the food). Products such as jewelry, CDs, electronics, clothing, and flowers are light; therefore, their shipping costs will not represent a large percentage of their total order cost.
We currently offer free shipping on all orders over $100 in the continental US. If you can't hit the $100 free shipping level, but want to have free shipping then get some friends involved.
Normally, your order will ship the day after the order is placed. If we are missing an item, but that item will arrive in time for your order to ship the same week, we will hold the order till the product arrives. If we are missing an item, but that item won't arrive in time for your order to ship the same week, we will contact you with more information and options.
If your order contains any highly perishable items and the shipping time is such that it won't arrive by Saturday we will hold the order to ship on the next Monday. A Fedex transit times map has been provided below.
Shipping Transit Time
Orders shipped via USPS will arrive within 2-3 business days. This means if your order is shipped on a Monday it will arrive by either Weds. or Thursday.
Orders shipped via Fedex will arrive close to the schedule for the below Fedex map.
USPS? Fedex? I can't Decide!
If you are within the 1-2 day Fedex zone, we recommend choosing Fedex during checkout even if slightly more expensive. Fedex is always more reliable and provides better tracking information.
If you are outside of the 2 day Fedex zone then we recommend USPS if you want it the fastest and Fedex if you want it the cheapest.
All orders over $100 which are shipped for free are shipped using Fedex Ground.
What is USPS Flat Rate?
The flat rate USPS shipping option is a way to take advantage of potentially less expensive shipping rates offered by USPS. There is a small and a large flat rate box. The pricing for each depends on your location in relation to our warehouse. If your order is given the flat rate shipping option at checkout, this indicates the items *should* fit in the suggested box size. Sometimes orders don't fit, in which case they are normally sent via Fedex.
We strive to have the freshest product available at all times which means for perishable items we usually operate with a very lean inventory that is replenished as often as possible. As a result, sometimes we need to delay orders because we run out of product or our suppliers do not ship product to us within the expected time frame. If we are missing an item, but that item will arrive in time for your order to ship the same week, we will hold the order till the product arrives. If we are missing an item, but that item won't arrive in time for your order to ship the same week, we will contact you with more information and options.
Returns or Damaged Product
We accept returns on any unopened, non-perishable products. You will responsible for covering the shipping costs to send the product back to us. Please contact us if you need to do this.
We can not accept returns on items based on taste. If you have never tried something, please do not purchase 50 of that item assuming it will be good. Everyone has different tastes which is why we have such a large selection. Start with one or two and see whether you enjoy it.
When shipping perishable products problems sometimes occur with the condition of the product. If you are not satisfied with your order please contact us via the "Ask a Question" button on the order history page or by responding to your "order confirmation email" in regards to returns or product damaged during shipping. We will be more than willing to assist you in reconciling the situation.
We do not accept returns on melted candy or chocolate. We can never guarantee that these items will not melt or bloom (white residue formed after melting). Bloom does not affect the flavor or quality of the chocolate.
Incorrect Delivery Address
If an incorrect delivery address is entered at checkout, the customer is responsible for any rerouting charges or damaged product that results.
FedEx Home Delivery business days are Tuesday through Saturday (excluding holidays).
Example: A package shipped via FedEx Ground on Monday with a transit schedule of 2 business days, would be expected for delivery on Wednesday. A package shipped on Friday with a 2-day transit schedule would be expected for delivery the following Tuesday.